Refund & Return Policy

At Rosmira Pure Manor, we strive to make every purchase a positive experience. If you are not completely satisfied with your purchase, we are here to help you with easy returns, exchanges, or refunds.

You may request a return or exchange within 7 days of receiving your order if:

• The product is defective or damaged upon arrival
• You received the wrong item
• The product does not match the description

Please note that for food and perishable goods, returns are only accepted if the item is unopened, unused, and within its expiration date.

To start the process, please contact our team within 7 days of delivery at hello@rosmirapure.site or call +63 908 273 4629. Please provide your order details, a brief description of the issue, and clear photos if applicable.

Once your request is approved, we will guide you through the return or exchange process. Refunds are processed using your original payment method or as store credit, depending on your preference and eligibility.

• Refunds for GCash or bank transfer payments will be credited within 3-7 business days after approval.
• Cash on Delivery refunds will be issued as store credit, unless otherwise agreed upon.

Please allow for processing time as bank and payment providers may require additional days.

The following items are not eligible for return or exchange:

• Opened or used food and beverages
• Personal care products with broken seals
• Items received beyond the 7-day return window
• Products marked as "Final Sale"

We encourage you to inspect your order upon arrival and contact us immediately if there are any concerns.

We value your satisfaction and want to help. For any questions about our refund or return policy, please reach out to us at hello@rosmirapure.site or +63 908 273 4629. Our team is happy to assist you.

This policy may be updated as needed. Any changes will be posted on this page, and significant updates will be communicated to our customers.